Shipping Policy

Fast, Reliable Shipping to Your Door

We ship all orders from our German fulfillment center to ensure fast delivery to both UK and Germany.

UK Shipping Rates

Standard Shipping: £4.50 – Delivery in 3-5 business days
Express Shipping: £8.50 – Delivery in 1-2 business days
Free Shipping: £0.00 – On orders over £40

Germany Shipping Rates

Standardversand: €4.90 – Delivery in 2-4 business days
Expressversand: €9.90 – Delivery in 1-2 business days
Kostenloser Versand: €0.00 – On orders over €50

Shipping Carriers

We ship with trusted carriers:
- DHL Paket (Germany)
- Hermes (Germany)
- Royal Mail (UK)

Order Processing

- Orders are processed within 1-2 business days
- You will receive a tracking link via email
- Tracking updates within 24 hours of shipping

International Shipping

Currently, we ship to:
- Germany
- United Kingdom

We plan to expand to more countries soon!

Customs and Duties

- UK orders: No customs fees (we ship from within Europe)
- Germany orders: No customs fees

Lost or Damaged Packages

If your package is lost or damaged:
1. Contact us within 7 days of expected delivery
2. Provide your order number
3. We'll investigate and resolve the issue

Contact Shipping Support

Have questions about your delivery?
Email: support@hearthandhues.shop
Phone UK: +44 7548 624333