Privacy Policy
Protecting Your Privacy Across Borders
At Hearth & Hues (operated by Hamxi LTD), we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information.
Information We Collect
We collect information when you:
- Place an order
- Create an account
- Subscribe to our newsletter
- Contact customer service
Information collected includes:
- Name
- Email address
- Shipping address
- Billing address
- Phone number
- Order history
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate about your order status
- Send order confirmations and tracking
- Respond to your inquiries
- Improve our services
- Send marketing emails (with your consent)
Data Sharing
We share your information only with:
- Shipping carriers (DHL, Hermes, Royal Mail) – to deliver your order
- Payment processors (PayPal, Klarna) – to process payments
- Legal authorities – if required by law
We never sell your personal information to third parties.
Data Security
We implement industry-standard security measures:
- SSL encryption for all transactions
- Secure payment processing
- Regular security updates
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Opt out of marketing emails
To exercise these rights, contact: support@hearthandhues.shop
Cookies
We use cookies to:
- Remember your cart items
- Improve site performance
- Analyze site traffic
You can disable cookies in your browser settings.
Third-Party Services
We use:
- Shopify – E-commerce platform
- Google Analytics – Site analytics
- Judge.me – Product reviews
International Data Transfers
Your data may be processed in:
- United Kingdom (our business location)
- Germany (our fulfillment center)
- United States (Shopify servers)
Children's Privacy
Our website is not intended for children under 16. We do not knowingly collect data from children.
Changes to This Policy
We may update this Privacy Policy occasionally. Changes will be posted on this page.
Contact Us
For privacy-related questions:
Email: support@hearthandhues.shop
Phone: +44 7548 624333
Company: Hamxi LTD
Address: 8 Mortlake Road, Ilford, IG1 2SX, United Kingdom
Last updated: March 2026